Refund and Cancellation Policy

Custom Service Billing

Custom services are billed according to the applicable scope, milestone, retainer, hourly agreement, or other written billing arrangement. Final pricing depends on scope, complexity, urgency, required access, technical risk, provider requirements, compliance review, and any sanctions, restricted-party, banking, or payment processor concerns.

Generally Non-Refundable Work

Completed work, diagnostic time, consulting time, planning time, implementation time, already-performed technical services, and delivered custom work are generally non-refundable.

Fixed-Scope Projects

Fixed-scope projects may be partially refundable only for work not yet started, at the company's discretion or as stated in the written scope. Work already performed, third-party fees, purchased services, and committed costs may be deducted from any approved refund.

Monthly Retainers

Monthly maintenance retainers may be cancelled before renewal unless otherwise agreed in writing. Unused time, rollover rules, minimum terms, response expectations, and cancellation windows should be defined in the applicable retainer scope or invoice terms.

Emergency, Priority, or Expedited Work

Emergency, priority, or expedited work may be non-refundable once started because time and capacity are reserved for the client and work may begin immediately after authorization.

Refund Requests

Refund requests must be sent in writing with the invoice number, service description, reason for the request, and any relevant supporting details. Send billing, refund, invoice, and payment questions to billing@yellowstoneriverdigital.com.

Approved Refunds

Approved refunds are generally processed back to the original payment method when possible. Processing times may depend on the payment processor, the card network, the client's bank, and other payment providers.

Service Delivery Issues

For service delivery issues, contact support@yellowstoneriverdigital.com with a clear description of the issue, affected systems, expected result, and relevant timeline.

Billing Review Before Disputes

Clients should contact billing in writing before initiating a payment dispute so the company can review invoice errors, duplicate payments, service delivery concerns, unauthorized payment concerns, or other billing issues. This does not limit any rights a client may have under applicable law or payment network rules.

Third-Party Provider Costs

Third-party provider costs, including VPS, cloud, domain, hosting, software, licensing, backup, monitoring, email, or similar provider charges, are generally paid directly by the client to the third-party provider. YellowStone River Digital LLC is not responsible for third-party refund policies, provider suspensions, provider billing disputes, usage-based charges, account restrictions, or service limitations.

Compliance-Related Refusals or Termination

YellowStone River Digital LLC may refuse, suspend, or terminate work when sanctions, export controls, restricted party concerns, provider rules, banking rules, payment processor rules, legal concerns, security concerns, or abuse concerns exist. Refund eligibility in those cases depends on the written scope, work already performed, applicable law, and any payment processor or provider rules.

Chargebacks

Chargebacks should be avoided by contacting support or billing first when possible. YellowStone River Digital LLC will review reasonable billing questions, service concerns, duplicate payment reports, suspected invoice issues, or unauthorized payment concerns in writing.

Contact

Billing, refund, invoice, and payment questions: billing@yellowstoneriverdigital.com
Service delivery issues: support@yellowstoneriverdigital.com